Refund policy

Thank you for choosing Atlanta Smokehouse Products.

We take pride in our high shipping standards, refined over 14 years of experience, to ensure your order arrives in excellent condition. Your satisfaction is important to us. Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item so we can resolve the issue promptly.

Return and Exchange Policy

Due to the perishable nature of our products, we do not accept returns or exchanges.

Replacement and Refund Policy

If you receive a product that is damaged, defective, or not as described, we'll gladly offer a replacement or refund. To initiate a replacement or refund, please contact our customer service team within 24 hours of receiving your order, providing your order number and a description of the issue, along with any supporting photos or videos.

To qualify for a replacement or refund, your item must be in the same condition that you received it. Please keep all packaging intact for review. If your request is approved, we will either reship your order or issue a refund.

 

Cancellation policy

We understand that plans can change, and we strive to make the cancellation process as seamless as possible. Please review our policy before placing an order.

Cancellation Eligibility

Orders can only be canceled if they have not yet been shipped or picked up.

How to Cancel Your Order

To request a cancellation, please contact us using our contact form within the eligible timeframe. Be sure to include your full name, phone number, and order number for faster processing.

Cancellation Confirmation

We will confirm your cancellation request via email or SMS within one business day.

Refund Policy

  • If your cancellation request is approved, you will receive a refund for the total order amount minus a 3% cancellation fee.
  • Refunds will be issued to the original payment method within 1 business day. Please allow up to 5 business days for the refund to be reflected in your account.

Important Notes

  • We reserve the right to update this policy at any time. Any changes will be posted on our website.
  • By placing an order, you agree to the terms outlined in this policy.

If you have any questions, feel free to reach out to our support team.

Atlanta Smokehouse Products, LLC
1700 Enterprise Way SE, Unit 107
Marietta, GA 30067

Phone: (770) 955-2133
FAX: (770) 693-4435
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